Boord Information Technology Service Management

Your IT team,
amplified by Atlas AI

Every ticket. Every answer. Every resolution. Learned.

atlas> |

// how it works

Atlas doesn't just answer tickets.
It learns your stack.

Most helpdesks are inboxes. BITSM is a system that gets smarter every time your team resolves something. Atlas reads your knowledge base, understands your ticket history, and routes the right problem to the right person — before anyone has to think about it.

Ticket arrives

Via portal, email, or agent — any channel creates a ticket instantly.

Atlas analyzes

Category, priority, SLA risk, and best-match agent determined in seconds.

Agent gets context

Relevant KB articles, similar resolved tickets, and suggested response surface automatically.

Resolution audited

Atlas scores every closed ticket for quality, flags knowledge gaps, and feeds the loop.

System improves

Routing gets sharper. Gaps get filled. Each ticket makes the next one faster.

// built for IT operations

Everything your team needs.
Nothing they don't.

🧠

Atlas AI — L1 to L3

Three tiers of intelligence. Fast triage at speed. Deep analysis when needed. Human agents take over when it counts. Every handoff is tracked.

AI-Powered · Multi-Tier

📬

Email → Ticket, Automatically

Send an email, get a ticket. Inbound email routing via Cloudflare creates tickets instantly — no portal login required. Standard on every paid plan. Support meets users where they are.

Cloudflare Email Worker

📚

Vertical Knowledge Base

15+ pre-built modules for restaurant technology stacks: Toast, Solink, Olo, R365, Rockbot, Square, Lightspeed, and more. Atlas searches them in real time during every interaction.

RAG · pgvector

⚡

Workflow Automations

Visual automation builder with 8 trigger types, conditional branching, and action chains. Auto-assign, escalate, notify, or call a webhook — triggered by ticket events, SLA breach, or schedule.

React Flow · Visual Builder

📊

AI-Differentiated Reporting

Eight report types including AI effectiveness, agent performance, ticket volume, aging tickets, routing insights, SLA compliance, category and location breakdown. Metrics that no off-the-shelf helpdesk tracks — because Atlas is generating the data.

ECharts · CSV Export

🔐

BYOK Enterprise

Bring your own Anthropic, OpenAI, and Voyage AI API keys. Full platform capabilities at a flat $100/user/month — zero AI cost of goods on our side, full control on yours.

Fernet Encrypted · Enterprise

// pricing

Transparent pricing. AI credits included.

No overage charges — when the monthly AI cap is reached, Atlas pauses until next month. Upgrade anytime.

Free

$0/user/mo

Ticketing only

Ticket creation & tracking
Customer portal
Email notifications
Atlas AI blocked
No reporting
No automations

Trial