These Terms of Service ("Terms") constitute a legally binding agreement between Boord-ITS ("Boord-ITS," "we," "us," or "our") and the organization or individual ("Customer," "you," or "your") accessing or using BITSM — Boord Information Technology Service Management ("the Service").
By accessing or using the Service, creating an account, or clicking "I Agree," you agree to be bound by these Terms and our Privacy Policy (/legal/privacy). If you are accepting on behalf of an organization, you represent that you have the authority to bind that organization.
If you do not agree to these Terms, do not access or use the Service.
BITSM is a multi-tenant AI-powered IT helpdesk and ticketing platform. The Service includes:
| Tier | Seat Price | AI Credits / User / Month | Description |
|---|---|---|---|
| Free | $0 | $0 (AI-blocked) | Limited platform access; AI features disabled. Landing tier after Trial expires without conversion. |
| Trial | $0 | $15 / user | Full Starter-level access for evaluation. Converts to paid or drops to Free. |
| Starter | $50 / user / mo | $15 / user | Entry paid tier. Approximately 500 AI interactions per user per month. |
| Pro | $100 / user / mo | $30 / user | Mid-market. Higher AI throughput. |
| Business | $150 / user / mo | $45 / user | Team scale. Full feature access. |
| Enterprise BYOK | $100 / user / mo (flat) | Unlimited (Customer's own keys) | Customer provides Anthropic/OpenAI/Voyage API keys. Zero AI cost of goods to Boord-ITS. |
Paid tiers (Starter, Pro, Business) include a monthly AI API credit allocation per active user, as specified in the table above. Usage is tracked in aggregate per tenant. When the monthly cap is reached, Atlas AI features are suspended until the start of the next billing month. Caps reset on the first day of each calendar month.
Enterprise customers who provide their own AI API keys are subject to unlimited AI usage within the platform. The Customer is solely responsible for all costs incurred with their chosen AI providers. Boord-ITS's obligation is limited to providing the platform for $100/user/month.
Invoices are issued monthly in advance. Payment is due within 30 days of the invoice date. Late payments may result in service suspension. All prices are in USD and exclusive of applicable taxes.
Boord-ITS does not automatically charge for AI overages beyond the included tier cap. When a cap is reached, AI features are suspended rather than over-charged. Customers may upgrade their plan tier at any time to increase their cap.
The Service is licensed for Customer's internal business operations, including managing IT support requests, knowledge bases, and agent workflows for the Customer's organization and its authorized end users.
You may not use the Service to:
Customer retains all rights, title, and interest in and to Customer Data. Boord-ITS claims no ownership over Customer Data.
Customer grants Boord-ITS a limited, non-exclusive, worldwide license to process, store, transmit, and display Customer Data solely for the purpose of providing the Service and as described in the Privacy Policy.
Boord-ITS owns all rights in the Service, including the Atlas AI engine, the BITSM platform, all software, algorithms, models, documentation, and derived analytics. Nothing in these Terms transfers any Boord-ITS intellectual property to Customer.
AI-generated suggestions, triage notes, audit scores, and recommendations produced by Atlas are provided as informational tools only. Customer is responsible for all decisions made based on AI-generated output. Boord-ITS does not warrant the accuracy, completeness, or fitness for purpose of any AI-generated output.
If Customer provides feedback or suggestions about the Service, Boord-ITS may use that feedback without restriction and without obligation to Customer.
Each party agrees to protect the other's Confidential Information with at least the same degree of care used to protect its own confidential information, but not less than reasonable care. "Confidential Information" includes non-public business, technical, or financial information disclosed by one party to the other in connection with the Service. This obligation does not apply to information that is publicly known, independently developed, or required to be disclosed by law.
Customer represents and warrants that: (a) it has the legal authority to enter into these Terms; (b) Customer Data does not infringe any third-party intellectual property rights; (c) Customer has obtained all necessary consents and authorizations to submit Customer Data to the Service; (d) use of the Service will comply with all applicable laws.
Boord-ITS warrants that: (a) the Service will perform materially in accordance with its documentation; (b) Boord-ITS will implement commercially reasonable security measures; (c) Boord-ITS will not intentionally introduce malicious code into the Service.
Except as expressly stated in Section 8.2, the Service is provided "as is" and "as available" without warranty of any kind. Boord-ITS disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. Boord-ITS does not warrant that the Service will be uninterrupted, error-free, or free of security vulnerabilities.
To the maximum extent permitted by applicable law, Boord-ITS's total liability to Customer for any claim arising out of or relating to these Terms or the Service shall not exceed the amounts paid by Customer to Boord-ITS in the twelve (12) months preceding the claim.
In no event shall Boord-ITS be liable for any indirect, incidental, special, exemplary, consequential, or punitive damages, including loss of profits, data, goodwill, or business opportunity, even if Boord-ITS has been advised of the possibility of such damages.
These limitations apply regardless of the legal theory (contract, tort, strict liability, or otherwise) and even if any limited remedy fails of its essential purpose.
Customer will indemnify, defend, and hold harmless Boord-ITS and its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to: (a) Customer's use of the Service in violation of these Terms; (b) Customer Data infringing third-party rights; (c) Customer's violation of any applicable law.
These Terms commence on the date Customer first accesses the Service and continue until terminated.
Customer may terminate its Subscription at any time by providing 30 days written notice. No refunds are provided for prepaid periods.
Boord-ITS may suspend or terminate the Service immediately if: (a) Customer materially breaches these Terms and fails to cure within 10 days of notice; (b) Customer fails to pay invoices within 60 days; (c) Boord-ITS reasonably determines that Customer's use poses a security risk to other Customers.
Upon termination, Boord-ITS will provide Customer with a 30-day window to export Customer Data. After 30 days, Customer Data will be deleted in accordance with the Privacy Policy. All licenses granted under these Terms will terminate. Sections that by their nature should survive (including Sections 6, 7, 9, 10, 12) will survive termination.
The parties will attempt to resolve disputes informally by notifying the other party in writing. If a dispute is not resolved within 30 days, either party may pursue resolution through binding arbitration under the American Arbitration Association Commercial Arbitration Rules. Nothing prevents either party from seeking emergency injunctive relief in a court of competent jurisdiction.
These Terms are governed by the laws of the state in which Boord-ITS is incorporated, without regard to conflict of laws principles. Any arbitration or court proceeding will take place in Boord-ITS's principal place of business.
For questions about these Terms: